All our products are accompanied by either complete online instructions and/or electronic manuals in Adobe PDF format. These instructions will be the fastest method of support for answering questions about the use our products.
Phosphor Media has two goals when it comes to support:
Support is the largest expense for most software companies, and it's also often frustrating to the users of software. However, we have lots of experience in this area, and most--if not all--our customers are extremely pleased with the level of support we offer.
We do need your help to assist you promptly, efficiently and accurately. Therefore, we request the following:
Support is available Monday through Friday, 9:00 AM to 5:00 PM (Pacific Standard Time), via email only. In order to keep your costs at a minimum, we do not offer phone support. We attempt to answer all email support issues within 24 hours (usually much sooner), provided the internal support form is used.
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