Product Support

All our products are accompanied by either complete online instructions and/or electronic manuals in Adobe PDF format. These instructions will be the fastest method of support for answering questions about the use our products.

Support Policy

Phosphor Media has two goals when it comes to support: 1. to make you a satisfied customer, and 2. to keep our products affordable.

Support is the largest expense for most software companies, and it's also often frustrating to the users of software. However, we have lots of experience in this area, and most--if not all--our customers are extremely pleased with the level of support we offer.

We do need your help to assist you promptly, efficiently and accurately. Therefore, we request the following:

• Read your documentation first!
• Use the internal support feature of your product to send us a support request. (StoreMan or OrderMan: press CTRL-I. All modules: click the Support link. If you somehow can't get to the support feature in the product use our Support Form.)
• Include as much information as possible, using short, clear statements. Walk us through what you were doing before the question or issue came up. The more information you provide, the faster we can provide an answer.
• Include the complete contents of any error message you may have seen.
• Assume we have never seen this problem before.
• YOU MUST BE RUNNING THE MOST RECENT VERSION OF MODULE/SOFTWARE.
  

Support Hours

Support is available Monday through Friday, 9:00 AM to 5:00 PM (Pacific Standard Time), via email only. In order to keep your costs at a minimum, we do not offer phone support. We attempt to answer all email support issues within 24 hours (usually much sooner), provided the internal support form is used.

Documents

Here's a list of the most current documentation for our products.

• Easy Account
• Edit CSS
• Faux Order
• Merchant Moogle
• Merchant Optimizer
• StoreMan5 Connector Module
• Update Order Number
• StoreMan 4
• StoreMan 5
• OrderMan