Easy Contact: Tips and How To's
"Easy" is not just in Easy Contact's name; it's at the heart of its code and origin. However, like most of our products, its also easy to take it to the next level.
The following articles will help you get the most out of your investment.
Are These Articles for You?
The following articles assume you have installed and configured Easy Contact and have at least scanned through the User Guide to become familiar with all its features.
Using the Customer.txt Attachment to Diagnose Customer IssuesAdded 7-10-2013
The Customer.txt attachment which accompanies every contact request from a customer has a lot of useful information. Here you can view solutions to problems that Easy Contact and its customer.txt attachment has uncovered.
Problem: Customer Cannot Keep Items in their Basket
Solution 1: Commonly caused by the customer not allowing cookies. Cookie support is easily spotted in the Customer.txt file. Cookies: ON
Also check if they are using IE. Browser: Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; Trident/6.0) in this case IE 10. If they are using IE, and have Cookies: ON, the may have corrupt cookies. They will have to delete their existing cookies for their site.
Solution 2: Another cause is from a change in domains. The cookies merchant uses to track customers are based on the site's domain name. For example: www.mysite.com. Some sites inconsistent domain names. For example:
Domains must match exactly, even though they can be made to take you to the same place, they are all different domains as far as the browser is concerned.
This situation is easy to detect by looking at the click path in the customer.txt file: http://www.mysite.com/index.html http://www.mysite.com/catelog/widgets.html http://www.mysite.com/items/thisWidget.html http://www.mysite.com/mm5/merchant.mvc?Screen=BASK&Action=ADPR http://mysite.com/items/anotherWidget.html http://www.mysite.com/mm5/merchant.mvc?Screen=BASK&Action=ADPR
Note the change in domain name between the two links with the Action=ADPR in them. (Action=ADPR is Merchant's way of saying its adding something to the basket.) This can cause the first item added to NOT appear when the second item is added. Most likely, some link(s) on the Basket screen are pointing to an incorrect domain.
Prevent Easy Contact Preview from Being BlockedAdded 7-18-2013
The Preview Feature is one of our customer's favorite feature for Easy Contact. However, certain web server configurations can cause Easy Contact to erroneously report that Popup Blockers are preventing the display of the preview. If this is the case, then a simple rule addition to your .htaccess file should solve the problem.
To Prevent Easy Contact Preview from being blocked:
Link Easy Contact Popup Form to Existing Contact Us link3-12-2014
If you have (or had) an existing Contact Us link on your web site, and removing it would alter the layout, the simple solution is just to link that item directly to the Easy Contact popup. (You can see this in action on phosphormedia.com's Contact Us link in the top menu.)
To link a Contact Us menu item to Easy Contact:
Link Easy Contact to a Specific Topic4-27-2014
Similar to linking to Easy Contact from an existing link, you can also have it open the Easy Contact popup with a specific subject pre-selected. (You can see this in action on our Testimonials page with the link to "Have Your Own Testimonial?")
To open Easy Contact with a pre-selected subject:
This is our Easy Contact Module
This feature brought to you by our Easy Contact module.
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