Product Support
All our products are accompanied by either complete online instructions
and/or electronic manuals in Adobe PDF format. These instructions
should always be your first (and will be the fastest) line of
support for answering questions about using and if necessary troubleshooting
our products.
Support Policies
PHOSPHOR Media has two goals when it comes to Support: to make
you a satisfied customer, and to keep our products affordable.
Support is the largest expense for most software companies, and
its also the most frustrating to users of software. However, we
have lots of experience in this area, and most--if not all--our
customers are extremely pleased with the level of support we offer.
We do need your help to assist you promptly, efficiently and accurately.
Therefore, we request the following:
- Read your documentation first to locate answers to your questions/issues.
- Review our FAQ section and check for documentation updates.
- Use our product's internal support features (in StoreMan,
press CTRL-I) to contact us with a support question. (If you
can't start StoreMan, use our Support Form.)
- Include as much information as possible, using short,
clear statements. Try walking us through what you where doing
before the question or issue came up. The more information you
provide, the faster we can provide an answer.
- Include the complete contents of any error message you may
have seen.
- Tell us what you are/were trying to do.
- YOU MUST BE RUNNING THE MOST RECENT VERSION OF STOREMAN.
Please Check our update page to see
if your version can be upgraded free of charge.
Support is available Monday through Friday, 9:00 AM to 5:00 PM
(Pacific Standard Time), via email only. In order to keep
your costs at a minimum, we do not offer phone support.
We attempt to answer all email support issues within 24 hours
(usually much sooner), provided the internal support form (in
StoreMan) or our web support form is used.
FAQ
If you still have a question after checking your documentation, checkout our FAQ pages. The FAQ is also good resource for learning how to get the most benefit from our products.
Documents
We always post the latest versions of product Help and Manuals
for our products on our site.
StoreMan Updates
To see if your version qualifies for a free update, check
our update page. Otherwise, you can purchase
an upgrade or trade-in for any version or model of StoreMan.
Module Updates
Here is a list of download links for
the most recent versions of our modules.
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