Easy Contact

Know More About Your Customers Than They Do

Three new great features: Give your customers more control over the Easy Contact Prompt; let customers see all of their subject options at once, easily find specific messages or patterns of messages.

Easy Contact™ is an incredibly simple to use customer communication tool to fundamentally change your relationship with your customers. It installs in minutes, and you can point and click to match its appearance to your site. That's it. All the programming is done for you.

Communication - When And Where Your Customers Need It

Customers no longer have to wander your site looking for a Contact Us form. Easy Contact's prompt is always visible - yet unobtrusive. When we installed Easy Contact on our site, our contact requests increased 200%.

Understanding What They Mean Is Everything

Customers are used to asking questions that rely on you filling in the blanks. For example, if they asked you if a jewelry box came in antique leather, how would you know which of a dozen boxes they are talking about? Easy Contact will tell you.

Ask the Right Person

No more email forwarding, delays and dealing with clumsy formatting of messages. Is this an order question? Send it to your fulfillment email address. Are they asking a product question? Send it to your sales email address. Do you have a web developer on call? Send technical questions directly to them. Make your business look more professional by ensuring that an expert answers every question (even when that expert is you). Easy Contact's simple Subject manager lets you determine the contact categories and assign specific emails to each one.

Get the Information You Need

When a customer contacts you, Easy Contact captures hard to obtain information about them. You can use this to increase sales, satisfaction, retention and repeat business.

For example, Easy Contact tells you:

• Previous order history (if available). Know if a product they are asking about works with the last products they bought. Spot High Value customers.
• Click path (each page a customer has gone through). Helps you troubleshoot or improve navigation problems. Avoid telling them something they already know.
• Cookies enabled. One of the main causes of checkout problems. Since Easy Contact will also tell you which browser they are using, you can send them specific instructions on how to enable them. (Many customers just don't know--trust us...we see this all the time.)
• Geographic Location (City, State, ZIP). Helps resolve possible shipping issues. For example: if you know that you can get a better rate to their location than your shipping modules will provide, give them a special offer to seal the deal. Helps detect fraud: if they want you to ship to California, but they are in Indonesia, that's a huge red flag. Lets you know that the 8:30 PM time stamp is Eastern Standard time, when you are on the West Coast.

And More...

Includes built-in spam blocking technology. And if spammers get smart enough to get through this, we'll build a better one. With Easy Contact, you are not alone.

Keeps a log of all messages sent in the Modules Admin so you can easily see trends and patterns of questions and issues.

100% CSS. While you can point and click your way to making Easy Contact match your site, the entire display is 100% CSS. So, if you've got CSS chops (or know someone who does), there is no limit to how you can stylize the appearance of Easy Contact.

You know that more and better customer communication results in increased satisfaction, more sales, repeat business and word of mouth. Now you have a tool to make this happen: Easy Contact.

New: Let customer control the display. Customers can now minimize the Easy Contact prompt and restore it when needed.

New: Let customers see all of their options at once. Choose to show the list of subjects in the Contact window as either a drop down list or radio buttons.

New: Easily find specific messages or patterns of messages. Each column in the module's View Messages interface can be sorted and searched (filtered).

View Some Cool Customer Implementations

You can use Easy Contact straight out of the box–or–make it completely your own. Here are just a few custom implementations. Send Us Your Own!
(Click to view contextual example.)

Miva Merchant

Natural Healthy Concepts

Fashionable Canes and Walking Sticks

(Got your own cool implementation, let us know...buy sending us a Contact Us inquiry.)

See How Easy Contact Works

Easy Contact Slide Show

Find Out How to Get the Most From Easy Contact

Easy Contact - How to's and tips