Product Support

All our products are accompanied by either complete online instructions and/or electronic manuals in Adobe PDF format. These instructions will be the fastest method of support for answering questions about the use our products.

Helpful Links

Installing or Updating Modules Instructions

Get The Latest: Product Versions List, Module Downloads and Documentation Links

Product Renewal Prices

Support Policy

Phosphor Media has two goals when it comes to support:

• To make you a satisfied customer.
• To keep our products affordable.

Support is the largest expense for most software companies, and it's also often frustrating to the users of software. However, we have lots of experience in this area, and most--if not all--our customers are extremely pleased with the level of support we offer.

We do need your help to assist you promptly, efficiently and accurately. Therefore, we request the following:

• Read your documentation first!
• Use the internal support feature of your product to send us a support request (click the Support link). Please do not use email or contact links on our site. The support request contains information that is crucial to helping diagnose the problem.
• Include as much information as possible, using short, clear statements. Walk us through what you were doing before the question or issue came up. The more information you provide, the faster we can provide an answer.
• Include the complete contents of any error message you may have seen.
• Assume we have never seen this problem before.
• YOU MUST BE RUNNING THE MOST RECENT VERSION OF THE MODULE/SOFTWARE. If you are not, you will be asked to do this before any other steps are taken.
  

Support Hours

Support is available Monday through Friday, 9:00 AM to 5:00 PM (Pacific Standard Time), via email only. In order to keep your costs at a minimum, we do not offer phone support. We attempt to answer all email support issues within 24 hours (usually much sooner), provided the internal support form is used.